Pagan Computers : PC Support Services

Services:

Welcome to the Pagan Computer PC Support service information page. We are the premier providers of PC Support in Gloucester and surrounding area. Our goal is to provide you the very best in Onsite PC Support services.

Our quality control standards are high. Our personnel are among the best in providing a friendly, no jargon, high class PC Support service. Our goal is always to deliver a first class service. Your satisfaction is of paramount importance.

Below is a complete list of the services we offer:

Clean-Up and Health Check
Fault Resolution
Upgrades and Builds
Virus/Parasite Removal and Prevention
Home Network Installation and Support

For more information please contact us via E-mail at enquiries@pagancomputers.co.uk.

We look forward to serving you.

Fees

Here are examples of the fees charged for different services. Discount is given if more than one service is required at same visit.

Set up and installation of new computer, operating software and hardware - If your operating system is old and no longer supported with all the latest security updates or does not allow your new programs to run efficiently, upgrading to the latest operating system will fix a multitude of problems. When possible, we highly recommend a "clean install" which means the drive is wiped clean of all files and the new operating system is installed totally new. This service includes every thing from upgrading the system Basic Input / Output System (BIOS) to installing the Operating System. NOTE: Do not ask us to install an illegal copy of an operating system. You must either supply original software to us or we will provide it for you at local market cost.	£40
Installing/reinstalling hardware/peripherals	£15
PC health check (any corrective work required may incur additional costs)	£30
PC health check (any corrective work required may incur additional costs)Your computer relies on adequate cooling to maintain internal components within safe operating temperature. Several fans that pull in air to keep the vital parts cool. This air exchange can easily be 35 to 50 cubic feet per minute. Dust in the air is deposited on the circuit boards, heat sinks, and inside the power supply. The dust prevents cooling air from reaching the parts which can eventually damage them from overheating.	£30
Licensed software installation (price per package)	£15
Internet and email setup/configuration (broadband and dial-up connections)	£35*
Email only set up	£15*
Repairing/restoring Internet connectivity	£25*
Virus removal - Some viruses may disable your virus scanning software or reconfigure it to allow certain viruses in. For that reason, at least one virus scan will be done from a remote machine. This will ensure that any virus that may have infected your computer are not inhibiting your Anti-Virus software. Sometimes viruses damage the Windows operating system files and resulting in catastrophic damage to your operating system. While repair is possible with sufficient time investment, a more cost effective approach is to backup your important data when possible, format the hard drive and reload the operating system.	£25*
Password resetting Windows 2000 and XP	£45
Data transfer/recovery	£35*
Spyware/adware/malware removal - In general, spyware is any technology that gathers information about a person or organization without their knowledge. On the Internet, spyware is programming that is put in someone's computer to secretly gather information about the user and relay it to advertisers or other parties. Spyware can get in a computer as a software virus or as the result of installing a program. Spyware usually does no damage other than making your system run slow and poses a threat to your security and identity. Data collecting programs that are installed with the user's knowledge are not spyware but act the same way. If the user fully understands what data is being collected and with whom it is being shared. Read all the terms and conditions before installing any new program!	£25*
Restoring slow computers to their original performance speed	£25*
Making more room on the hard drive	£15
Installation and configuration of wired and wireless networks	£35*
Install and configure Skype, Windows Live! Messenger	£15
Webcam install	£15
Hardware driver updates	£15
System update/upgrade checks	£15
Additional hard drive installation - A new hard drive can be larger in capacity and faster too. If your hard drive is making odd noises or you experience data errors, it may be on the verge of failing totally. We can determine which one works with your computer, what setting are needed, and if you can retain the original drive while also using a new one. Adding a second hard drive is very beneficial to keep your important files isolated from the programs. A second drive for data only is highly recommend for business purposes to provide safer storage of critical information. With this approach, the entire data drive can be copied to a CD periodically for the safest backup of business files.	£20
Memory installation - The newer versions of Windows utilize a lot of memory to keep all process running efficiently. As you add more programs such as Anti-Virus, Internet Security, and others that are always running in the background, sometimes additional memory is needed.	£20
Sound/graphics card installation	£20

* Price from, depending on complexity
All parts charged at cost

Please note that if I cannot install or set-up something which you have purchased yourself and it is incompatible with your system, I will have to make a charge for time spent.

Our No-Fix-No-Fee policy means that if we do not possess the necessary technical knowledge or ability to resolve the problem or affect the repair, then no charge is made to the customer. If we are able to resolve the problem or affect the repair, but we are only prevented from doing so by the customer requesting we are not to proceed with the work, then the customer is charged for the time spent to that point. If we are able to resolve the problem or affect the repair, but we are only prevented from doing so because the customer does not possess the required software CD-ROM and/or Product Key, then the customer is charged for the time spent to that point. We are unable to reinstall software on a customers machine if the customer does not have proof of purchase of that software (i.e. CD-ROM and/or valid Product Key) If we provide a clear and precise diagnosis of a failed component and the customer decides not to proceed with the replacement of the component, then the customer is charged for the time spent to that point. The policy does not apply to work related to computer virus problems or to cases in which the computer has been subjected water/liquid spills or to acts of nature.